Contact Us
Have questions about Play Luck? Need help with your account or experiencing technical issues? We’re here to help! Choose the best way to reach us below.
📧
Email Support
forsupport@playluck.com
Response time: 24-48 hours
Available 24/7
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Live Chat
Available in-game
Mon-Fri: 9 AM - 6 PM EST
Instant responses
Send us a Message
Frequently Asked Questions
How do I reset my virtual coin balance?
Virtual coins cannot be reset manually. They are earned through gameplay, daily bonuses, and special events. If you're experiencing issues with your coin balance, please contact support.
Is Play Luck really free to play?
Yes! Play Luck is completely free to play. While optional in-app purchases are available for virtual currency, they are not required to enjoy the game.
Can I play on multiple devices?
Yes, you can access your account from multiple devices. Your progress and virtual coins are saved to your account and will sync across all devices.
What should I do if the game won't load?
Try refreshing your browser, clearing your cache, or restarting the app. If problems persist, please contact our technical support team with details about your device and browser.
How do I report inappropriate behavior?
Use the in-game reporting feature or contact us directly at forsupport@playluck.com with details about the incident. We take all reports seriously and investigate promptly.